Player Privacy Policy

This Privacy Policy explains how Slots Hopper collects, uses, stores and protects the personal information you provide when you use our online casino and sports betting services. We respect your privacy and aim to be clear about what data we collect, why we collect it and how you can manage your information.

Types of data we collect

Personal data

When you register an account or contact support we may collect personal data including your name, date of birth, email address, phone number and billing address. We also collect account credentials such as username and password and any identity documents needed to verify your age and identity.

Technical data

We collect technical information about your device and connection to ensure the service works correctly. This includes IP address, device type, operating system, browser type, screen resolution and log data generated by your activity on the site.

Transactional data

To operate accounts and process payments we record transactional information such as deposits, withdrawals, wagers, game history, payment method details and transaction identifiers. We keep records necessary to process payments and to detect irregular activity.

How we use your information

We use personal and technical data to register and administer accounts, verify identity, process deposits and withdrawals, provide customer support and to maintain secure systems. Transactional data helps us manage payments, detect and prevent fraud and comply with legal obligations. With your consent we may use contact details for marketing communications, and you can opt out at any time.

Data protection practices

We implement technical and organisational measures to protect data from unauthorised access, accidental loss or disclosure. These measures include encryption of sensitive data, access controls, staff training and routine security reviews. Where account verification is required we may request documents to confirm identity before processing certain requests such as large withdrawals.

Cookies and tracking technologies

We use cookies and similar technologies to provide site functionality, remember preferences, analyse site usage and support security measures. Some cookies are essential for the service to work, while others are used for analytics and advertising. You can manage cookie settings through your browser or account preferences where available.

User rights

You have rights over your personal information, including the right to access, correct or delete data held about you, and the right to object to or restrict certain processing. You may also withdraw consent to marketing communications. We will respond to requests to exercise these rights in line with applicable privacy practices and after reasonable identity verification.

Access, correction and deletion

You can update basic account information from your account settings. For corrections, deletion or other privacy requests that cannot be handled in the account area please contact our support team through the in-site support tools. We may need to verify your identity before acting on requests to protect your account and other users.

Information sharing and third parties

We share personal data with service providers necessary to operate the platform - for example payment processors, identity verification and fraud detection services, hosting providers and customer support partners. We may also disclose information when required by law or to protect the safety and rights of others. We do not sell your personal information.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, notified to registered users. Please check this page periodically for the latest information on how we protect your privacy.